Why #softskills are so hard to acquire! - A Protalks episode featuring Shanon Sirur

This is a auto-transcribed version of the interview. You can watch all the protalks series here

Gaurav Tripathi 0:04
Okay, yes we are live. Hello, everybody. Good evening, welcome back to pro talks other episodes where and I’m back with another amazing super pro. I’m your host, Dr de partie CEO and co founder of super karate AI, and what we do at pro dogs, you know by now, we bring amazing professionals from different walks of life. We call them super pros at the Super professionals, the intent is that you get to learn from their journey from their successes, failures and hosts of whatever more that they share about their experience, their wisdom, their knowledge, yes, you get to learn so great. And those who are watching us live you can ask questions by putting into the chat box, those who are watching it later on YouTube, or LinkedIn or Facebook, wherever the recorded version, you can still ask questions by putting it in the comments. We keep monitoring it so if you put in there we will route those questions to our guests and we’ll come back with an answer. So great. Today we have another amazing super pro Shannon through and I won’t be the blocker anymore. Over to you, Shannon Parra, for a quick intro.

Shanon Sirur 1:05
Thank you. Thank you so much for having me and welcome everybody. I’m so glad you all could make it and take the time and it’s great to be on this particular platform so thank you, Robin and alone for creating this and and I wish you all the success I hope that I can be a part of that. Today, I wanted to, like you said I wanted to start with my background. I you know, of course, born and raised in the US that started my journey I wouldn’t say my career, my career has kind of been all over the place. But, um, but my journey started in retail, and in hospitality and and retail specifically in luxury jewelry actually jewelry so luxury item of jewelry. And, ironically enough, jewelry in the US is not as integral a part of the culture as it is in India so and I think it’s I think it’s what 11% Of all the gold in the world is owned by women. God bless the Indian women yes so they’re keeping all of that. Anyway, so, so, you know, you have to learn ways of selling this particular luxury item that really nobody needs there isn’t a need for it. There’s a cultural need for it. So, so through that process of portrait sales I’ve worked to Reed’s I’ve worked for Berkshire Hathaway Corporation, which is a, there’s a small conglomerate called Helzberg Diamonds and so we, you know, we, that’s where actually my facilitation journey started. I ended up selling in that process in that in that, you know, in the career there. I sold about nine loose diamonds, and so the company. Well yeah, within three months. So I sold all of those and they wanted to know what the secret was and so I went in and started facilitating this particular skill for everybody in my region on how to sell loose diamonds so that’s where it started and progressively I’ve just been able to find opportunities to continue to help people learn and gather those skills, and, and then I found myself in India, where I had to learn the skill of communicating with people that don’t speak English. So we I started my, my journey in India, with, with our FMCG, you know, a business of producing and processing manga, what, what an interesting journey that’s been I wish I could, I wish I had more time to tell everybody about that. So I was in the distributions side of it, and, and did all the backend stuff. And so with that, you have employees, and so it was very important for me to be able to have people who could help with that, you know who could, you know, so that I’m not doing all of it myself, obviously as you don’t. So training them, communicating with them it was, it was quite a, an exciting thing and then through that process I joined a BPO in Hinjewadi here in Puna, and started with the American culture. Four years ago started to, you know, facilitating and imparting knowledge about the American culture and how to sell to Americans. And that’s blossomed into what is now, today, bridges consultants and trainers, which is my little baby consulting firm, and I’ve really enjoyed helping everyone who I come in contact with, and all of my clients to build their American marketplace strategy. So, so anyway so that’s been my journey, that’s, and that’s, that’s spanning about 20 years. And so I’m just so happy to be able to, you know, give that leverage to my clients, so that’s where I’m at. Wow. So, if I if you don’t mind can I engage the, the audience for just a moment. And can I get everybody in the audience to write in the chat box. One word that would describe why you’re here today.

Gaurav Tripathi 4:35
You’ve got the cube please write by, why are you here in this one what would love to hear that. Oh, I’m so excited. Thanks for those please feel free to write whatever it is.

Shanon Sirur 4:58
Did we get any dropped off there for a moment.

Gaurav Tripathi 5:01
I guess we got one from Michelle. Wonderful.

Shanon Sirur 5:04
So I don’t see any of them unfortunately right now because I just dropped off, wonderful as you’re going, let me know how you want while you’re hearing in one word, that’d be lovely and let me know if you’re excited to thumbs up, or actually I can’t see that so I’m in this in the chat box if you can get excited, that’d be great. Anyway, so while you guys are doing that, um, so the purpose and the reason why you invited me on to Protoss is to talk about why it is so difficult to learn, soft skills. So I thought I’d try to answer that and come up with and share some solutions as to why it’s so difficult and how we can overcome that. Would that be all right.

Gaurav Tripathi 5:38
I try to guess I was just about to ask that, He asked me.

Shanon Sirur 5:41
Okay, so, um, what are soft fields to begin with what is that well, um, the way I defined it and the way most folks do is that it’s a set of skills that enable people to collaborate sell, build relationships and create better business outcomes for their company team career, you know whatever they’re trying to do. It’s a very abstract and subjective concept, and that is the crux of the problem. It’s not a concrete. Well it’s not a hard skill. It’s not something where you can pick up a hammer it’s it you know and nail something in it’s, it’s not, it’s not anything like that it’s not a hard skill. It’s a very abstract notion and it requires you to dig deep and, and, and find within yourself, things like empathy, confidence, you know, so that it’s those are very salty Shannon,

Gaurav Tripathi 6:29
I have a basic question. Yeah, please, very naive question but I’m not sure if others would have it, but I always wanted to ask this to someone. Why is it called a soft skills, what exactly is a soft about it, yeah.

Shanon Sirur 6:40
Okay, so hard skill is is something that’s tangible and measurable, and where you actually are doing something. A lot of people equate it with things that you do with your hands, you know, motor skills that kind of thing. Soft skills are, are very cognitive very interpersonal and so you have to it’s like I said it’s very abstract, and so because of that you have to look inward and build from what you have experienced and your skill set. And, and so that’s the difference. That’s the main difference if you want to look it up on Wikipedia just if, if that if that is not adequate here. Let’s see who’s going to find it hard versus soft skills this is Wikipedia hard skills include technical or administrative competence, soft skills are commonly used to refer to the emotional side of human beings and opposition to the IQ components related to hard skills. I think that’s a little of an explanation but. Yeah, thank you for that question. That’s very good. Anyway, so, so that’s the reason why it’s so difficult now because of the abstract folks come in with a lot of baggage we all have baggage. And because we all have baggage, there’s ego involved, you know, we don’t think we need it. And, and especially those folks who are running businesses. This might because it’s hard to measure, it’s not impossible but it’s hard to measure, you know ROI, um, you know, there, there are people running businesses that may not think that this is something that is worth the money to train people on. And then those learners also feel, well what’s in it for me. Right, so the baggage is there the attitude is there. Of course, what’s in it for me fear of rejection lack of support. It requires. So this is the tough part. It requires practice. You have to dive in, Right and you have to kind of do it. And so that’s where, you know, as facilitators of these kinds of things, these concepts, we have to draw the reader out and get them to understand that the space that’s been created for these types of learnings is safe. And, in fact, the space that’s created while you’re learning this is where you should make most of your mistakes. And so one of the things, if I can go back to earlier, one of the things that helped me the most when I was learning how to sell these loose diamonds. Okay, no, no setting, no nothing you have to do making charges all that mess is still there. How do you sell something like that, I mean that you can’t even wear it out of the store, right, which is not fun for the ladies. Oh, um, so you have to you have to record yourself very literally what helped me the most was now at the time there were cell phone cameras weren’t that great so we were still using the tripod and the, you know, I don’t know, What do they call nowadays I don’t even know the independent cameras. Anyway, so we had those and we recording ourselves and then directly after the practicing, we looked at we watched the video, and realize where we were going wrong, and within, you know, minutes, you were figuring out how to correct, and by the time you left that particular session. Well, you had a skill that you could use the next day, and I liked that and I so I’ve taken that concept as well and added it into everything that’s everything that I do. So anyway, let’s see what else what else can I do here so I’m gonna I’m gonna I’m sorry I’ve got my notes I want to make sure I get everything.

Gaurav Tripathi 9:54
I got your own notes I’m going to talk about things. Fear of rejection or lack of support. Yes, so this part, what do you think, what, what drives exactly what what what’s at the root of it. I mean I have faced that myself. Yeah, when the nine. I have to start. In fact, this optical part you know early on in my career I I never really paid any attention to it but when I realized that I was again you know I realized okay now since I’m an entrepreneur, I have to go out and have to talk, so I guess I missed that as well but what do you think is the root of this fear of rejection.

Shanon Sirur 10:36
Well, God, what’s at the root of any fear. Let me ask you that, what’s at the root of any fear everybody type in the chat box. What do you think is the root of.

chatbox. What do you think is the root of any fear, no matter what it is, fear of, you know, different people fear of just, you know, jumping off a cliff. If you’re up, no one is at the root, bungee jumping, hang gliding anything risky what are what we perceive as risky. What do you think is at the root.

Gaurav Tripathi 19:43
For me it was for like whenever I thought I had to speak publicly and you know being on a stage it was really like a moment like, Okay, if I go on that stage I die. Well there you go.

Shanon Sirur 19:53
Okay, so that’s, So that’s a good point you thought that the result of you going on stage, or even being in this webinar, would be the result that you would just crumble up and into a little ball and just never recover. The unknown is why we fear. Think about it is, is that fear of rejection that fear of of not getting that support is why we don’t try new things. We don’t try new things, and, and the reality is something completely different, and, and I can only speak to my experience, tell you until I put myself out there. I didn’t gain any. Oh, and I Yeah, everybody needs that done, maybe a little bit of validation.

Even if it’s one person this is Hey, nice job. Keep it going. That’s huge. So it’s nothing to keep doing it again. And the thing about it is there’s gonna be people out there that don’t like you that’s the reality, and you’re not going to get support and love from everybody. But that come in come, you know what you need will come, you just got to be brave and think of yourself as doing something outside the box, a big thing for all facilitators and for all learners. Getting out of that comfort zone, all have to do it. We don’t do it then nothing happens, literally quite literally nothing happens. So, you know, taking the proverbial jump off the cliff is something that we all need to do, even if, you know, and that’s what beans, that’s how you gain the confidence.

Gaurav Tripathi 21:19
So there you go. Yeah, good question. Thanks for joining us on COVID I raised it myself like when I’m early in my life, you know, the, the general feeling is that I don’t need it. I was like fine I have my set of friends I’ve done two things in life. The same I think okay, I’m good at whatever the, whatever it is soft skill part yeah I can talk, right, why why do I need it exactly right.

Shanon Sirur 21:40
Um, you know, that’s, that’s an attitude thing as well. Again, which is an abstract concept, but here’s the thing. Nobody is saying that that soft skills somehow replaces your expertise, actually it’s just the opposite, your expertise is the reason you need the soft skills, the soft skills all that, that’s the thing is that that umbrella of soft skills is so huge and encompasses so much. One of the major, the big things, and I’ve noticed this in India, and the opposite true is true for the US. I’ll explain that. I’ve noticed, time and time again that Indians have these great expertise, they’re really got to niche things and they’re very intelligent in those niches. Right. They can’t seem to go from that expertise to be able to make it completely effective information for the client for the person they’re collaborating with. And a lot of the time if they’re trying to collaborate with somebody outside the company, get intimidated and this is not this isn’t just Indians is everybody, everybody. I don’t care who you are. It’s everybody. Oh, so yeah that’s that’s a different way. Okay,

Gaurav Tripathi 22:48
what happens if I, if I don’t go to soccer at all you know I just I know. I don’t need it, then what happens to me.

Shanon Sirur 22:56
You then you miss out on opportunities. You miss out on a lot of opportunities, because, gaining that soft skill of either communication or collaboration or sales or you miss out or building rapport or relationships, you miss out on the next step that comes there as if you start gaining one by one, is this and this is not something that gets downloaded into your brain and you have it. You have to be aware of the skill, then you have to start, you have to use it in a safe space, make your mistakes, then correct those mistakes and then use it out in the real world, and you still have to practice that. Okay and then. So, if you don’t do that, you end up missing on opportunities not only within your own company, but leadership opportunities, opportunities outside, building relationships inside and outside, and all of that boils down to building that revenue, becoming more valuable to your company. If you, if let me ask you this if your time and time again showing that you are very good at this one thing, but not effective in communicating collaborating, building relationships and how are you helping the business grow. And that’s just from a learner’s standpoint, as a, as a company owner, as a business owner, as a decision maker as a you know a CEO. If you don’t find this valuable. And you could be making because your team is lean and mean and ready to build. Right. So again, those expertise are wonderful, but if you have no way of communicating effectively, then it doesn’t help your client or, or your company.

Gaurav Tripathi 24:26
It’s like, it’s like, you would probably, probably have everything in you to build that car, but you still don’t know how to get it going.

Shanon Sirur 24:35
Absolutely, that’s a great analogy, and that’s that’s perfect. Yes, that’s the thing about it is your foundation is solid, it’s, you know, and to illustrate that a client of mine said listen I they. My team is not able to speak English very well. Okay, well, I’ll be honest with you the first thing is I’m American. We don’t know English as well as most

Gaurav Tripathi 24:54
Indians. Okay,

Shanon Sirur 24:56
so, um, so the British. the British English that most Indians learn is much better than mine so I won’t be teaching you English what I can do and what I will do is prepare you and help you gain those skills, so that you’re prepared for any conversation any business situation, finding solutions collaborating with people, not only inside your own company, but outside as well, so that nobody knows anything about what you think your insecurities are

Gaurav Tripathi 25:23
no that’s a very, very important point and I think that’s a really great one, I think, also people perceives obstacles as just being tied to a language like English, so I think it’s really important to understand that no it’s, it’s not that you’re going to learn English. So, communication itself and the software is not just about the language that may be it may be just a part of it but it’s much more, it’s beyond.

Shanon Sirur 25:43
I mean, obviously yes I mean, gosh, I wish I had the brain to know so many different languages that would help me out so much, I really don’t. I tried Spanish I tried Spanish for five years. I got cortisone and oblong glaze. And I’m very good at. But, but I can teach you intelligibility. There is such a thing as there’s such a thing as neutralizing the accent. Now the only the only problem I have with that is that one shouldn’t apologize for their accent, I mean everybody on this quality now knows that I have a very, very deep American accent. I’ve not been able to get rid of it and I’m not going to try to even adopt an Indian accent, in some ways it’s very insulting to the people I’m talking to, or talking with or collaborating with. I don’t want any of my clients, or their team members to apologize for their accent. I want them to be calm, intelligible. does that mean, obviously that doesn’t mean intelligent already there, it means being able to communicate, even with an accent, and being able to be understood by anybody and everybody. That doesn’t mean you adopt some weird, you know, accent or somehow a neutral accent, I can do it I can teach it, I can get you there if that’s what you really want, but I’d rather you didn’t. There’s no reason to apologize for it. So, so there you go so that’s what I kind of

Gaurav Tripathi 26:55
know going one step further. So yes, we believe that we need it, and why people need it, but then you spoke about. Okay. So I enrolled in a program or sign up at bridges but how do we really measure progress. Is there a way to figure it out is there a way to really measure track and measure and understand okay, this is like a before and after. You know when I didn’t have this off scale and then I had software, how do you measure it.

Shanon Sirur 27:23
Believe it or not, there’s a lot of different assessments out there that can, that you can do for free, that assess your level of personal skills is another nice way of saying, soft skills. Okay, so I can, I can even give you some examples so one that I really like a lot is 16 personalities, calm, is another one that I also like to use, it’s called skills you need calm in both of our 16 personalities, calm, is only about your personal skills and if that’s all they do is test on that, and you can get a membership and, but actually their test and a little bit of analysis is free so definitely go on that website and do that. Skills unique calm encompasses a lot of the soft skills, and you can take different tests there I think there’s one, there’s one for interpersonal, I want to say there’s one on leadership, there’s another one on emotional intelligence. So you can, there’s plenty of them. And I like to use. If I’m going to use, you know skills you need then I’ll keep that throughout the entire program that I designed. If I’m using it so we don’t. So how you measure it is through consistency. So if you’re gonna use one particular assessment, then you use that throughout the entire program, up until the end. An example of that I the first half of this year I went through a mentorship program with Dr with a mentoring. I started off with my mentor, going through 16 personalities, and I was based on one, how I answered, and my baggage, which is, I mean everybody, again, you have to remember that not a 2d. One day you’re, you are a living, breathing, all your senses. Person human being. And so you have to undertake your baggage will affect you, how you were raised your culture, what you think of yourself. Write your own self image. When you take that test to begin, you will have a certain assessment and all of them are very accurate. And at the same time. You go with someone who went through the after taking that test I went through the mentorship program, I realized through the program that actually I had all of the necessary instincts and whatever that I needed. I just didn’t knowledge that for myself. So I come out of that six, sorry that six month program, take the assessment again, long Behold, because my confidence was much higher, and my self image was there and I let go of some of the baggage, all of a sudden the assessment was very different, and I’d like to that one more. That felt like an even more accurate depiction of what I’m looking for, and the road I want to be on. So that is the key is being consistent and taking one assessment throughout the entire, you know program, whatever you’re doing.

Gaurav Tripathi 29:49
Yeah, I mean don’t suffer and we stopped learning, then whatever program we take and we take the first step. You look at the bond the attitude. Attitude side of things so coming out of your comfort zone. Again, if that’s something which is easier said than done, how do you how do you do it, how do you really push yourself.

Shanon Sirur 30:08
Um, so I’ll speak to my experience and I’m sure a lot of you can speak to yours as well, because again when you had you had said that part of your journey was that you didn’t think you needed soft skills, as a business owner, you thought you had everything you need to run a business and everything, but the thing we don’t realize is that you cannot do anything alone. That right there when you acknowledge that, that changed your whole attitude, which in turn changed all of the decisions that you make, it automatically puts you on a different path. So it’s just that one little thing. But we all have to do it ourselves. I can I can teach empathy, you know I can I can facilitate and find ways for you to discover your empathy, but you have to come with a simple, you know, an open mind, and you have to be ready to accept. Maybe you can do something different, then maybe the way you’re doing it, although not wrong. Might not be the path that you’re talking about your path that you’re taking is just adjacent from where you should be, if you want those goals to be what they are and accomplish them. The right attitude, means everything, and we have to we have to look a little deeper. We have to accept that we can’t do it alone, that we can’t do anything alone we need family support, we need friends, we need, we need a network, right, we need, we need learning, we need learning. If you don’t have that, then you’re not growing, if you’re not accepting that you should be a lifetime learner, then you’re not growing, just no way that you’ve learned everything that you need to know. I’m sure most of you would agree that even in this wonderful platform, there are, there are even more things that not only you want to do with it and you just can’t go fast enough. Right. And part of knowing how to do those things, is getting the knowledge. Now, you may say well what if I don’t know what I don’t know. Yes, there’s that is a strong element in any learning, I don’t know what I don’t know. But you start somewhere, you change your attitude, and then all of a sudden you start seeing all these opportunities. You pick one and you go for it. So I would say that everybody in this call today, they’re acknowledging that there may be something that, that I don’t know. I’m adjusting my attitude to be able to accept. I don’t know, I think, in the chatbox a couple of times, you know, the the learning and the, well I don’t want somebody saying, laziness is the purpose of life.

Gaurav Tripathi 32:41
I love that okay

Shanon Sirur 32:42
that’s all that’s really cool. I’m told after college that we can just enjoy. Yeah, well you know. So, did you go to college for something you love or did you go to college to please your parents. So, we get stuck in that and and and that fear puts us in that box and the reality is, is that we have to think of ourselves as being able to do something different. No matter what it is. It’s okay, you have to have the permission, if you need it. I know I did. You have the permission to do whatever it is that you want to do. Just have to change that attitude and then seek out those opportunities to further confirm what you need so anyway that’s a little, you know, I’m off on a tangent. Right now, That

Gaurav Tripathi 33:20
makes sense. What was the motivation behind starting bridges, what, what made you go for it or what, what was the trigger that okay you decided okay, I should do this.

Shanon Sirur 33:34
I’m a lovely woman by the name of Shaka she’s running V synergize which is a BPO here in Hinjewadi, she, she saw value in my knowledge of American culture and sales. And I love her, she took me in and said, this whole place is yours. And I totally, and I ran and I, you know, I became the head of the training partment and, you know, revamped everything and boiled everything down into these small bites. Then I realized, I think, more, more companies are going to need this and more companies are going to need this. And so because of that, I decided that I can, I got some training that this is the other thing I signed up to meet the the immediate thing that I did after getting that job is I signed up and became a member of shrim HRM, which is an American organization for human resources management, and through that I got. Yeah, so through that I got a whole bunch of resources to help me build that, you know that department, ended up it’s also got some information I got some training on how to design a learning program. So I got all these tools I’m using them for this SME has a BPO. Why wouldn’t others also wanted. Now here’s the thing, I’m sitting there with all of my baggage and saying oh no reason why I’m not available, not at all. I realized something very important. I saw the need of people that I was training them too uncomfortable talking with me. And of course, being an American, I’m boisterous I’m very much out there for that for my personality as well but I’m, you know I don’t leave much leave I don’t keep my cards, where I should I keep everything on my sleeve. And I noticed that people were very intimidated to talk to me I hated that I absolutely hated that. And so I wanted to make sure that everybody felt comfortable and so I redesigned the entire program again to incorporate that. And that’s, that’s when everything took off, I was, it was an absolutely wonderful journey after that, and I just decided to build this business of bridges trainers and meet those particular needs to be able to help companies of any size and teams of any size to level the playing field for them, give them that advantage of the American business culture, and that we really, honestly. Everything that looks different, is only surface. The food actually isn’t different. It’s not, we all have to be closed right. Just because you know some one woman isn’t sorry another one isn’t as welcoming another one is your clothes, far as food is concerned. The only protein, we all need carbs, we all need sugar we all need vegetables we only everybody might be even slightly things that is nutrition. Do we only friendships we only love Do we all need compassion do we all need understanding need empathy, yes. So if we can build on that level the playing field is level and you just don’t you just run. So I give you the tools to be able run.

Gaurav Tripathi 36:16
My question, why did you choose to name it bridges.

Shanon Sirur 36:19
Thank you for asking. Cuz I saw that there was a gap between somebody’s niche, somebody’s expertise, and the comms that they want. That gap is there and so I help them build their own bridge that gap, bridges, is I guess a metaphor for the tools and supplies and everything that I give to build your rates to your success. So the website is building bridges to a bridge to your success. If the finished product is all of the skills that you need in order to get better business outcomes, add value to more career value to your skill set.

Gaurav Tripathi 36:51
Well, I really like the name, which is a particularly okay what to expect.

Shanon Sirur 36:57
Absolutely, it’s really long but it’s but it’s yeah, it describes how you should feel you should at the end to feel like you can be successful, because you are, you already are, that’s the problem is everybody thinks you need it right, I’m not gonna afford it or, no, that’s not the case. I also felt that way, and it’s only been a year and a half ago that I just decided to be myself, and that will add value to others and I’m telling you if you do that, if you just decide to get the skills you need so that you can be yourself. You don’t have to be in Western Sydney please do not just like your own brand of relatability. That’s it.

Gaurav Tripathi 37:26
So this is what we look at it was part of our business you know that that business I can use but what about individuals, where are these different programs for noodles for businesses.

Shanon Sirur 37:34
Well, all verticals across India and everywhere, anywhere if you want to approach me as an individual, I’m happy to help and we can share links to to SuperPro and recruiters dotnet I can to call and um yeah so absolutely. I am open to hearing those I can manage to whoever is looking for it. I mean, yeah,

Gaurav Tripathi 37:53
I might get connected with you so I want to provide the call but then how the program like what exactly, what exactly do we

Shanon Sirur 37:59
do anything. The very first thing is that I help you through a needs assessment. This could be anybody who is looking to, you know, as an individual or as a decision maker in a company. The first thing you need to do is talk about what you think you need, what your pain points are, what your challenges are. We can further assess, analyze, and figure out exactly what he said. With that done with my client said that not at all they need to, they need, you know English skills, well come to find out I was actually just they needed to know how to prep for a meeting and they needed those soft skills to be able to, again, you know, communicate confidently and effectively be able to, you know, keep clients, and, and collaborate easier seamlessly. So first we have to do an assessment of exactly what you need, and based on that you don’t already have a program, anyone that’s custom for you or your team, whatever the whatever the need is. That’s it. It’s really simple, I try not to make it very complicated don’t make it too complicated.

Gaurav Tripathi 38:53
You need to submit the darn thing, then what happens you talk about when it will be there will be a way to measure it and make it easier to learn and you make it relatable. So how does it happen.

Shanon Sirur 39:03
So if you’re coming to me if you approach me then already I know for a fact that your attitude is right to be able to accept information, but there isn’t ROI. So you would be investing in your own learning and the outcomes as well. And so you’d want to have a measure. So like you said, we measure through assessment, we’ll have you take an assessment I really like 16 personalities, and, and then what skills you need.com And if you go and take one of those whichever one I prepare, and then we go through, based on that underneath we go through the design doesn’t mean I design a program, or I pick one from my pre designed programs that work for you. And then at the end of assessment because there just isn’t as part of the package that you take with you. So if you get nothing else you get awareness of what is possible and what you can import and use. But that can’t be the case with me I tend to be very hands on and want effectiveness for whoever is investing in their learning with me. So at the end we do that and then we assess that we take a look at. And this is the improvement that you made. These are the things that you needed to work on that kind of thing, and then a month from there. after going through the training doing the second assessment. The assessment, and after training I come back, and knock on your door.

Transcribed by https://otter.ai

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