This Privacy Statement (the “Privacy Statement”) is provided by: Double Slit Media Technologies Private Limited(“The Company”)
Double Slit Media Technologies Pvt Ltd (“us”, “we”,”platform”,”superpro”,”superpro.ai”: ,or “our”) built the platform Superpro . This policy describes what information we collect when you use Superpro’s sites, services, mobile applications, products, and content (“Services”). It also provides information about how we store, transfer, use, and delete that information, and what choices you have with respect to the information.
This policy applies to Superpro’s online video meeting tool, including the website and mobile applications, and other Superpro websites (collectively “the Websites”).
This policy applies where we are acting as a Data Controller with respect to the personal data of Hosts and Users of our Services; in other words, where we determine the purposes and means of the processing of that personal data. For content and data that you upload to or make available through the Service (“User Content”), you are responsible for ensuring this content is in accordance with our Terms of Service, and that the content is not violating other Hosts and Users’ privacy.
We in Superpro are committed to safeguarding the privacy of our Hosts and Users. Our business model is to withhold a small fee from video calls and other services offered through the Superpro Platform, and does not rely on widespread collection of general user data. We will only collect and process information that we need to deliver the service to you, and to continue to maintain and develop the service.
Superpro may collect, store and process various kinds of data, with different legal grounds, as listed below. For the categories of data that require your consent, we will actively ask you for consent before collecting any data. You can give and revoke your consents at any time in your Settings page in https://superpro.ai.
The following is a list of data we collect, process or store:
Customer Support Information. We may process information that you send to us, should you choose to submit a ticket to our support email. If you contact us, we may use your Account, Transaction or Usage Information to respond. Processing this information is required for performing the contract we entered into with you, at your request (our Terms of Service), as well as our legitimate interest in handling your requests.
Service and transactional notifications. Sometimes we’ll send you emails about your account, service changes or new policies. You can’t opt out of this type of “service or transactional” emails (unless you delete your account) as they are necessary information for the Services. The legal grounds for processing this information is that it is required for performing our commitment about communicating changes in plans and pricing to you in the contract we entered into with you, at your request (our Terms of Service).
Correspondence information. We may process information that you choose to share with us if you participate in a focus group, contest, activity or event, apply for a job, interact with our social media accounts or otherwise communicate with the Superpro team. The correspondence data may be processed for the purposes of communicating with you and record-keeping.
We have taken reasonable steps to help protect the personal information we collect. Superpro takes the security of your personal data very seriously. We work hard to protect the personal data that you provide from loss, misuse, and unauthorized access, or disclosure. Given the nature of communications and information processing technology, there is no guarantee that personal data will be absolutely safe from access, alteration, or destruction by a breach of any of our physical, technical, and managerial safeguards.You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a unique and complex password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity. We strongly recommend that you change your password in every six months and also make sure that your password is a minimum of eight characters, has a number, special characters and alphabet.
We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your devices’s Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics.
For calls with four or fewer participants, we establish peer-to-peer connections for all participants in the call. All media is encrypted end-to-end. In some cases, direct peer-to-peer connections are blocked by network firewalls, and we have to relay peer-to-peer connections through TURN servers. The TURN standard is defined in IETF RFC 5766, and is also part of the WebRTC standard. TURN servers are media relay servers only — there is no processing or storage of media. TURN servers do not and cannot decrypt the media that they relay
For calls with more than four participants, we connect clients to one of our Selective Forwarding Unit (SFU) servers in a star topology. Media is encrypted to and from the SFUs. On the SFU, media must be decrypted and re-encrypted for each client, so these calls are not end-to-end encrypted. However, our server code is written so that this decryption and re-encryption happens in memory, and at the application layer we never have access to unencrypted media.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your devices’s internal memory.
This Services does not uses these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
We may share information about you with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner who meets our data protection standards; (3) with academic or non-profit researchers, with aggregation, anonymization; (4) when we have a good faith belief it is required by law, such as pursuant to legal process; (5) to protect the vital interest of others, when we have reason to believe that doing so will prevent harm to someone or illegal activities.
Our categories of service providers and partners are:
In some circumstances your personal data may be transferred to countries outside India. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others. We and our other group companies have offices and facilities in India. The hosting facilities for Account information stored by Superpro are situated in India. The hosting facilities for Usage information are situated in India. Transfers to India will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the Government of India.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will retain your personal data as follows:
In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
We can change these Terms at any time. If a change is material, we’ll let you know before it takes effect. By using Superpro on or after that effective date, you agree to the new Terms. If you don’t agree to them, you should contact Superpro at firstname.lastname@example.org with the request to delete your account before they take effect, otherwise your use of the Service and Content will be subject to the new Terms.
If you have a Superpro account, you can access, and modify your personal information, in Settings after login. To delete your account, you should contact Superpro at email@example.com. If you request to delete your account, your information and content will be unrecoverable after that time. We may withhold personal information that you request to the extent permitted by law.
As an individual you are granted rights according to the applicable data protection law:
To exercise your rights or if you otherwise have any questions regarding our processing of your personal data, we encourage you to contact us as described below. However, we also notify you that you may raise a complaint to a data protection authority if your concerns are not addressed by us within a reasonable period of time.
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