Effective date: July 20th, 2020

This Privacy Statement (the “Privacy Statement”) is provided by: Double Slit Media Technologies Private Limited(“The Company”)

Double Slit Media Technologies Pvt Ltd (“us”, “we”,”platform”,”superpro”,”superpro.ai”: ,or “our”) built the platform Superpro . This policy describes what information we collect when you use Superpro’s sites, services, mobile applications, products, and content (“Services”). It also provides information about how we store, transfer, use, and delete that information, and what choices you have with respect to the information.

This policy applies to Superpro’s online video meeting tool, including the website and mobile applications, and other Superpro websites (collectively “the Websites”).

  • Information you voluntarily provide is used to implement our video call services, scheduling, payment and dashboard features. We save this information until you change/remove it or until your account is deleted.
  • Settings are saved either in our account information database or in a web browser cookie. You can delete all your superpro.ai cookies any time.

This policy applies where we are acting as a Data Controller with respect to the personal data of Hosts and Users of our Services; in other words, where we determine the purposes and means of the processing of that personal data. For content and data that you upload to or make available through the Service (“User Content”), you are responsible for ensuring this content is in accordance with our Terms of Service, and that the content is not violating other Hosts and Users’ privacy.

How we collect, process and store information.

We in Superpro are committed to safeguarding the privacy of our Hosts and Users. Our business model is to withhold a small fee from video calls and other services offered through the Superpro Platform, and does not rely on widespread collection of general user data. We will only collect and process information that we need to deliver the service to you, and to continue to maintain and develop the service.

Superpro may collect, store and process various kinds of data, with different legal grounds, as listed below. For the categories of data that require your consent, we will actively ask you for consent before collecting any data. You can give and revoke your consents at any time in your Settings page in https://superpro.ai.

The following is a list of data we collect, process or store:

  • Host and User account information. To use Superpro Service, Hosts and Hosts and Users might have to provide a valid email address, date of birth, full name, and country of residence. The Host can also choose to enter a display name, add a profile picture and/or video, and short bio that will be used to represent them on their public profile page, and in conversations.
  • Transaction information. Hosts that register on Superpro, as well as Hosts and Users of their Services might have to provide credit card information, billing email, banking information, location at the time of transaction and/or a billing address in order to complete a booking transaction. The transaction data may be processed for the purpose of supplying the purchased services and keeping proper records of those transactions. This data may be used for the purpose of delivering the Services to the end user. Processing this information is required for fulfilling the contract we entered into with you, at your request (our Terms of Service). Additionally, this information needs to be retained in order to comply with accounting and tax regulation.
  • Calendar Information. Users may connect their calendar with Superpro. Our calendar integration only checks the duration and free/busy status of the events in your calendar so that we don’t book you when you’re busy. We never store who you are meeting with, their email address, the meeting title, or any other details about the appointments in your connected calendar, except for slots where the calendar booking is done from our platform.
  • Service Information. When you interact with the Service, we automatically store a recording of a video call on our server with the purpose of using it exclusively for mitigating end user disputes of the Service and performing the contract we entered into with you, at your request (our Terms of Service).
  • Usage information. When you interact with the Services, we collect and process metadata to provide additional context about the way the Service is being used. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our server software and our analytics tracking system.
  • Product Analytics data. Superpro logs activities by you and other Hosts and Users when the Hosts and Users interact with our websites or apps, when a page or a room is visited or where there is a conversation.
  • Technical log data. Like most digital services, our servers automatically collect information when Websites or Services are accessed or used and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited within the Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
  • Device information. Superpro may collect and process information about devices used to access the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect and process some or all of this information depends on the type of device used and its settings.
  • Location information. We receive information from you and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. Superpro may also collect location information from devices in accordance with the consent process provided by your device. The legal basis for this processing is our legitimate interests, namely using this data for the purpose of ensuring the proper administration of our website and business, analyzing the use of the website and services, monitoring and improving our website and services, improving the user experience, preventing abuse, and assisting Hosts and Users with support inquiries. This also helps in determining the timezone and local preferences which are required to ensure that the services are delivered within reasonable working hours for both parties.

Customer Support Information. We may process information that you send to us, should you choose to submit a ticket to our support email. If you contact us, we may use your Account, Transaction or Usage Information to respond. Processing this information is required for performing the contract we entered into with you, at your request (our Terms of Service), as well as our legitimate interest in handling your requests.

Service and transactional notifications. Sometimes we’ll send you emails about your account, service changes or new policies. You can’t opt out of this type of “service or transactional” emails (unless you delete your account) as they are necessary information for the Services. The legal grounds for processing this information is that it is required for performing our commitment about communicating changes in plans and pricing to you in the contract we entered into with you, at your request (our Terms of Service).

Correspondence information. We may process information that you choose to share with us if you participate in a focus group, contest, activity or event, apply for a job, interact with our social media accounts or otherwise communicate with the Superpro team. The correspondence data may be processed for the purposes of communicating with you and record-keeping.

Security and Storage of Information

We have taken reasonable steps to help protect the personal information we collect. Superpro takes the security of your personal data very seriously. We work hard to protect the personal data that you provide from loss, misuse, and unauthorized access, or disclosure. Given the nature of communications and information processing technology, there is no guarantee that personal data will be absolutely safe from access, alteration, or destruction by a breach of any of our physical, technical, and managerial safeguards.You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a unique and complex password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity. We strongly recommend that you change your password in every six months and also make sure that your password is a minimum of eight characters, has a number, special characters and alphabet.

Log Data

We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your devices’s Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics.

For calls with four or fewer participants, we establish peer-to-peer connections for all participants in the call. All media is encrypted end-to-end. In some cases, direct peer-to-peer connections are blocked by network firewalls, and we have to relay peer-to-peer connections through TURN servers. The TURN standard is defined in IETF RFC 5766, and is also part of the WebRTC standard. TURN servers are media relay servers only — there is no processing or storage of media. TURN servers do not and cannot decrypt the media that they relay

For calls with more than four participants, we connect clients to one of our Selective Forwarding Unit (SFU) servers in a star topology. Media is encrypted to and from the SFUs. On the SFU, media must be decrypted and re-encrypted for each client, so these calls are not end-to-end encrypted. However, our server code is written so that this decryption and re-encryption happens in memory, and at the application layer we never have access to unencrypted media.


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your devices’s internal memory.

This Services does not uses these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Providing your personal data to others

We may share information about you with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner who meets our data protection standards; (3) with academic or non-profit researchers, with aggregation, anonymization; (4) when we have a good faith belief it is required by law, such as pursuant to legal process; (5) to protect the vital interest of others, when we have reason to believe that doing so will prevent harm to someone or illegal activities.

Our categories of service providers and partners are:

  • Hosting/infrastructure/storage providers
  • Payment processors
  • Analysis tools providers
  • Customer Support tools providers
  • Marketing and email providers
  • Recruiting tools providers
  • Internal communication tools providers
  • Educational or Career Service Providers
  • Financial Services providers
Business Transfers

We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. In the case where we are involved in a merger, acquisition, bankruptcy, reorganization or sale of assets such that your information would be transferred or become subject to a different privacy policy, we will notify you in advance and give you the option to delete your data before the transfer.

International transfers of your personal data

In some circumstances your personal data may be transferred to countries outside India. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others. We and our other group companies have offices and facilities in India. The hosting facilities for Account information stored by Superpro are situated in India. The hosting facilities for Usage information are situated in India. Transfers to India will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the Government of India.

Retaining and deleting personal data

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will retain your personal data as follows:

  • Transaction information will be retained for a minimum period of 7 years following the date of the transaction, and for a maximum period of 10 years following the date of the transaction or such longer periods as required by law.

In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

  • Account information will be retained until you decide to delete your account on Superpro.
  • Information about you used for Product & Marketing communication will be retained as long as you have given us consent to use this information.
  • The period of retention of usage information will be determined based on the need for historical data to determine statistical validity and relevance for product decisions and technical monitoring.
Our Policy towards Children

Our services aren’t intended for children and we do not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data to us. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to us through the Services, please contact us at hello@superpro.ai and we will make our best effort to delete that information from our system.

Changes to This Privacy Policy

We can change these Terms at any time. If a change is material, we’ll let you know before it takes effect. By using Superpro on or after that effective date, you agree to the new Terms. If you don’t agree to them, you should contact Superpro at hello@superpro.ai with the request to delete your account before they take effect, otherwise your use of the Service and Content will be subject to the new Terms.

Managing and deleting your personal information

If you have a Superpro account, you can access, and modify your personal information, in Settings after login. To delete your account, you should contact Superpro at hello@superpro.ai. If you request to delete your account, your information and content will be unrecoverable after that time. We may withhold personal information that you request to the extent permitted by law.

Your rights

As an individual you are granted rights according to the applicable data protection law:

  • The right to access to your personal data
  • The right to rectification of your personal data
  • The right to object to and restriction of our processing of your personal data

To exercise your rights or if you otherwise have any questions regarding our processing of your personal data, we encourage you to contact us as described below. However, we also notify you that you may raise a complaint to a data protection authority if your concerns are not addressed by us within a reasonable period of time.

For any questions about this privacy policy, please contact hello@superpro.ai

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