What’s the opportunity?
As Customer On-boarding Manager you need to onboard customers by understanding their requirements and providing consultative solutions. To be successful in the role you will need to work on integrating the Company’s products with the customer’s technology stack and product ecosystem. A prior experience in customer support/implementation roles in a SaaS business is mandatory.
*What Skills do I Need? *
- Hands-on experience in implementation of any products related to video conferencing, chatbots, marketing automation tools, or technical helpdesk is a must or a minimum of 2 years of onboarding experience in any saas products is mandatory.
- The candidate should have worked in presales, sales, account management, client-facing roles that involve Product demonstrations, meetings, and closure
- Hands-on experience of CRM tools, Excel and Powerpoint, Collaboration tools
What will I be doing?
- Taking ownership to onboard the customer by understanding the requirement and providing them a world-class onboarding experience.
- Provide product training to customers and work directly with them, typically in their first 30-60 days to ensure a smooth and successful transition.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
- Prepare Scope of Work, project plans, integration documents etc and get them signed off by customers.
- Provide detailed account walkthroughs and assist new customers by educating them and answering any follow-up questions
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Why should I join Superpro.ai?
- Work as part of the core team and experience the aspects of growing a business exponentially.
- We are tech geeks, leaders with vision, dreamers and doers. We are superpro!
- We offer competitive compensation and meaningful incentives.
- Our recent work of creating solutions for the new normal got us a special mention in Yourstory’s list of Tech 30 high potential tech start-ups in India
- You’ll have room to grow… your way!
- Incubated by SOSV, World’s second-largest accelerator
Superpro.ai values diversity and is committed to a policy of Equal Employment Opportunity. We will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally-recognized protected basis under state or labor law.